Privacy Policy

Klout ("Klout", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. The data controller responsible for your personal information is GreyInvent Technologies Limited, a company registered in the Federal Republic of Nigeria.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use Klout's website, mobile applications, software, products, APIs, dashboards, invoicing tools, and payment features (collectively, the "Platform") and the services made available through them (the "Services").

This Policy applies to creators, brands, visitors, partners, and anyone who uses Klout. It should be read together with our Terms of Service. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

We collect information that you provide directly, information collected automatically, and information received from trusted third parties.

A. Account Information. When you create an account, we may collect: full name; email address; phone number; username; password (stored in hashed form); date of birth (where required); and country of residence.

B. Identity Verification (KYC). To comply with legal and regulatory obligations, we may collect: government-issued ID; selfie verification; BVN (for Nigerian users where applicable); business registration documents; Tax Identification Number (where required); residential address; and date of birth.

C. Payment and Transaction Information. Where applicable, we collect: bank account details; payment card information (processed securely by our payment providers); Wallet balances and multi-currency Wallet details; payout destination details; transaction history; invoice details; billing address; and, where you fund your Wallet using supported digital assets (such as USDC on the Base network), the blockchain transaction details associated with your deposit, such as the sending address, transaction hash, amount, and conversion details. Klout does not store complete payment card numbers on its own servers, and Klout does not hold or custody digital assets — deposited digital assets are converted to fiat currency by our licensed partner at the time of deposit.

D. Creator Profile Information. Creators may voluntarily provide: biography; profile photographs; portfolio; media kit; rate cards; social media usernames; categories and niches; storefront products; and professional achievements.

E. Brand Information. Brands may provide: company name; company registration details; website; industry; brand assets; campaign briefs; and marketing contacts.

F. Campaign and Marketplace Information. We collect information generated through your use of the marketplace, including: campaign proposals, negotiations, and deal agreements; deliverables and their review status; invoices issued and received; messages exchanged through the Platform; ratings and reviews; and dispute records.

G. Connected Social Media Accounts. If you connect supported social media accounts (such as Instagram, TikTok, YouTube, or X), Klout may receive information made available through those platforms' APIs, including: followers; engagement metrics; reach; audience demographics; content performance; views; likes; comments; and creator verification status. The information we receive depends on the permissions you grant and the policies of those platforms.

Klout's use of information received from Google APIs (including YouTube) adheres to the Google API Services User Data Policy, including the Limited Use requirements, and Klout's use of YouTube API Services is also subject to the Google Privacy Policy (https://policies.google.com/privacy). You may revoke Klout's access to your connected accounts at any time through your Klout account settings or the relevant platform's security settings (for Google, https://myaccount.google.com/permissions).

H. Communications. We collect information when you: contact support; send emails; participate in surveys; join webinars; enter promotions; interact with us on social media; or submit feedback.

I. Automatically Collected Information. When you use Klout, we automatically collect: IP address; browser type; device information; operating system; device identifiers; app version; session duration; clickstream data; approximate location; pages viewed; features used; crash reports; and information from cookies and similar technologies.

We collect information: directly from you; automatically through your use of our Services; from connected third-party social media platforms; from payment providers and partner financial institutions; from KYC and identity verification providers; from fraud prevention partners; and from analytics providers.

We use personal information to:

• Create and manage your account;
• Verify your identity and complete KYC checks;
• Match creators with brands and operate the marketplace;
• Facilitate campaigns, deal agreements, and deliverable reviews;
• Generate, issue, and track invoices;
• Process payments, payment holds, payouts, and currency conversions;
• Process digital asset deposits through our licensed partner and credit the converted fiat amount to your Wallet;
• Apply legally required tax withholding and remittance;
• Prevent fraud and detect suspicious activity;
• Improve recommendations and personalize your experience;
• Send service notifications and respond to support requests;
• Generate analytics and improve our products;
• Comply with legal obligations, including anti-money laundering, counter-terrorist financing, sanctions, and tax laws; and
• Enforce our Terms of Service and protect our rights, users, and Platform.

Klout may use artificial intelligence and automated systems to: recommend creators to brands; recommend campaigns to creators; improve marketplace matching; detect fraudulent activity; generate insights; improve search results; and suggest pricing benchmarks.

We do not use your private messages or unpublished content to train public AI models without your consent. Where an automated decision produces a significant effect on you (for example, an automated fraud block on your account or a payment), you may contact us to request human review of that decision.

Depending on your location, we process personal information based on: your consent; performance of our contract with you; compliance with legal obligations; our legitimate interests (such as securing, operating, and improving the Services); and protection of vital interests.

For Nigerian users, processing is conducted in accordance with the Nigeria Data Protection Act 2023 (NDPA) and its subsidiary regulations.

Klout uses cookies and similar technologies to: remember login sessions; improve security; analyze usage; personalize content; and measure marketing performance. You can manage cookie preferences through your browser settings and, where offered, through our in-product cookie controls. Blocking some cookies may affect Platform functionality.

We never sell your personal information.

With Service Providers. We share information with providers who process it on our behalf under contractual confidentiality and security obligations, including: cloud hosting providers; payment processors and partner financial institutions (including the licensed partner that converts digital asset deposits to fiat currency); identity verification and KYC providers; fraud prevention services; analytics providers; customer support platforms; and email and communications providers.

Between Creators and Brands. We share information necessary to facilitate collaborations, including: public creator profiles; rate cards; portfolio information; campaign information; invoices; and business contact details. Private personal information is only shared where necessary to complete a transaction or campaign. Users who receive personal information about another user through the Platform must use it only for the relevant engagement and handle it in compliance with applicable data protection laws.

Legal Requirements. We may disclose information where required by law, court order, regulatory request, or valid request from law enforcement, tax, or financial regulators, or where disclosure is necessary to protect our users, the public, or the Services, including against fraud or security threats.

Business Transfers. If Klout undergoes a merger, acquisition, financing, restructuring, or asset sale, user information may be transferred as part of that transaction, subject to this Privacy Policy or notice of any material changes.

Your information may be stored or processed in countries outside your own. Where required, we implement appropriate safeguards for international transfers, such as contractual protections consistent with the NDPA and other applicable data protection laws.

We implement industry-standard safeguards including: TLS encryption in transit; encryption at rest for sensitive data; access controls and role-based permissions; security monitoring; audit logging; vulnerability assessments; and multi-factor authentication for internal systems.

While we strive to protect your information, no method of transmission or storage is completely secure. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by applicable law.

We retain personal information: while your account remains active; as required by financial regulations (including KYC and transaction records retained for the periods prescribed by applicable anti-money laundering and tax laws); for fraud prevention; to resolve disputes; to enforce agreements; and to comply with tax and legal obligations.

When information is no longer needed, we securely delete or anonymize it.

Depending on applicable law, you may have the right to:

• Access your information;
• Correct inaccurate information;
• Delete your information;
• Withdraw consent;
• Object to processing;
• Restrict processing;
• Request data portability;
• Not be subject to solely automated decisions with significant effects, subject to legal exceptions; and
• Lodge a complaint with the appropriate data protection authority. Nigerian users may lodge complaints with the Nigeria Data Protection Commission (NDPC).

You may exercise these rights by contacting us using the details below. We may need to verify your identity before acting on a request, and some information may be exempt from deletion where retention is legally required.

You can delete your Klout account and associated personal data directly in the app via Settings → Account → Delete Account, or by emailing support@kloutco.com from your registered email address.

Upon a verified deletion request, we delete or anonymize your personal information, except where retention is required by law — for example, KYC records, transaction records, and invoice records retained under financial regulations — as described in Section 11. You should withdraw any available Wallet balance before requesting deletion.

Klout is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take reasonable steps to delete it.

Our Services may contain links to or integrate with third-party platforms, including social media platforms, payment providers, and blockchain networks used for digital asset deposits. These services operate under their own privacy policies, and Klout is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party service you use in connection with Klout.

We may send: product updates; campaign opportunities; educational content; newsletters; and promotional offers. You may opt out of marketing communications at any time via the unsubscribe link or your account preferences.

You will continue to receive essential service communications, such as security alerts, account notifications, transaction confirmations, and compliance requests.

We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices. Where required, we will notify users of material changes before they take effect. Your continued use of Klout after the effective date of the updated Privacy Policy constitutes acceptance of those changes.

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, contact support@kloutco.com. For any further queries, we may be reached at 25, Dele Adedeji Street, Lekki, Lagos State, Nigeria.